Thursday, October 1, 2009

For the last time, Wal-Mart is NOT a book store.

An actual conversation I had with a customer on the phone while at work today.

Me: How can I help you?

Customer: Yeah, I'm wondering if you guys have the new Stuart Woods book? I checked at Target and Wal-Mart first, but they didn't have it. I figured I might as well try you guys.

Really?! You figured you'd "try" us? Last? You'd "try" to see if your local BOOK STORE carries the new release by an author whose a big name, but not necessarily popular enough in our area to be schlepped in the local box stores (aka NOT book stores)?

Me (with little to no sarcasm): Yep, we've got it. It's $xx, and we've got it discounted xx%.

Customer (who still doesn't realized her insult): Wow. Well, it's good to know you guys have it. I wonder why Target and Wal-Mart don't have it. Why would they not have it?

What. The. Fuck. Did you really just ask a book store employee why the local non-book stores aren't carrying it?

Me (narrowly avoiding scathing remarks about this person's intelligence): All I can tell you is that they are not book stores, and I don't why they do or don't carry certain things. On the other hand, we ARE a book store and almost always have the latest releases by most authors.

Customer (who, again, doesn't get it): Hmm, yeah I just thought it was weird. Well I may stop by and pick it up.

Me: Great! We'll have a copy here for you. Translated: Drop dead twice!

3 comments:

Anonymous said...

Greg, you are so funny! Working with the public is always such a pleasure isn't it. Unfortunately there are a lot of stupid people out there. But I think you did an awesome job at holding back and being the professional that you are!

Anonymous said...

Sorry forgot my name.

Julie

pseudored2 said...

so hi I am looking for a book. I don't know who wrote it or the title, but the cover is blue. Can you help me?